Shipping & Returns
Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Freight Charges
- Free delivery for orders over $300 (exc. GST). This applies to metro areas only and charges may apply to bulky/heavy/sensitive products and also to remote areas.
- All orders under $300 (exc. GST) will incur an $22.50 (exc. GST) flat rate shipping charge (Further shipping costs may apply to bulky/heavy/sensitive products and also to remote areas). Please note - we do not ship to PO Boxes.
- All non-account holders will attract a $25 charge for all orders under $100. Accounts are issued to Healthcare Professionals only
- Same day dispatch on orders placed by 2pm (in stock items only)
Cold Chain Freight
- A shipping charge of $25 (exc. GST) applies to all orders with cold chain items under the value of $500 (exc. GST)
- Same day dispatch on orders placed by 2pm (in stock items only)
- Cold chain freight charges are additional surcharges to standard freight charges.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. A restocking fee applies where applicable.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.